Refund & Cancellation Policy

Last updated: 06 November 2026

This policy explains how cancellations, rescheduling and refunds work for appointments, consultations and therapies booked with Dr Biva’s Integrated Wellness Centre through this website, by phone or at the centre.

1. Rescheduling

• You can reschedule an appointment free of charge up to 4 hours before your slot by calling or WhatsApp-ing us.
• Each booking can be rescheduled up to two times, subject to slot availability.

2. Cancellation & refunds – consultations

• Cancelled 24 hours or more before the slot: full refund of the consultation fee.
• Cancelled less than 24 hours before the slot: 50% refund, or a free reschedule.
• No-show (not attending without informing us): no refund.
• If we cancel or the doctor is unavailable, you get a full refund or a free new slot – your choice.

3. Online video consultations

• If the consultation cannot take place because of a technical problem on our side, we will reschedule it free of charge or refund you in full.
• Please join on time; a delay of more than 15 minutes from your side may be treated as a no-show.

4. Therapies & Panchakarma packages

• Unused sessions of a package can be refunded on request, after deducting the sessions already taken at the single-session price and any medicines / oils prepared specially for you.
• Package sessions are valid for the period mentioned at the time of purchase.

5. Platform / payment-gateway charges

Any platform or payment-gateway charge shown at checkout is collected by the payment provider and is non-refundable, except when we cancel the appointment.

6. How refunds are paid

• Approved refunds are made to the original payment method (UPI, card, net-banking or wallet) within 5–7 working days. Your bank may take a few more days to show it.
• Cash payments are refunded in cash at the centre or by bank transfer.

7. Donations

Donations are voluntary and are generally not refundable. If you made a donation by mistake, contact us within 7 days and we will review your request.

8. How to request a cancellation or refund

Call / WhatsApp +91-9563399222 or email drbivaswellness@gmail.com with your booking reference (e.g. DBW…), name and mobile number.

Please review this policy and change it to match your clinic's rules (Edit with Elementor).